Shipping & Returns Policy
Shipping & Returns
At La Lumière, every order is carefully hand-poured, packed, and shipped with love. We want your experience to feel just as beautiful as the candles you’ve chosen. Below you'll find everything you need to know about how and when your order will arrive.
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Shipping Policy
Shipping Locations
We currently ship within the **Continental United States**.
For orders to **Alaska, Hawaii, U.S. Territories, or and Canada Territories**, please reach out to our Customer Service team at [your email or phone number] for a custom shipping quote.
Carriers
We ship via **USPS**, **UPS**, and **FedEx**, depending on your location and order size.
Processing Time
- **In-stock items:** Ships within **2–4 business days**
- **Special orders:** Please allow an additional **3–5 business days**
- **Bulk orders (50+ units):** Call or email us for a personalized timeline
We do our best to ship orders quickly while maintaining our high standards of quality and care.
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Shipping Rates
Shipping costs are based on your total purchase amount and region:
US Shipping Rates
|
Order Total |
Shipping Cost |
|---|---|
|
$6.00–$39.99 |
$8 |
|
$40.00–$69.99 |
$10 |
|
$70.00–$99.99 |
$12 |
|
$100.00–$199.99 |
$14 |
|
$200.00+ |
Free Shipping |
Shipping Rates to Canada
|
Order Total |
Shipping Cost (CAD or USD) |
|---|---|
|
$6.00–$39.99 |
$12 |
|
$40.00–$69.99 |
$15 |
|
$70.00–$99.99 |
$18 |
|
$100.00–$199.99 |
$22 |
|
$200.00+ |
Ships Free to Canada |
Delivery Timeframes
- **Standard Shipping:** 3–7 business days
- **Express Shipping:** 1–3 business days (rates shown at checkout)
Please note: Delivery times may vary slightly during holidays or due to carrier delays.
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Packaging & Weather Protection
Your order will arrive in **eco-friendly packaging**, including water-soluble packing peanuts.
Because our **coconut-apricot wax candles are heat-sensitive**, we may use **insulating wraps or cold packs** during warm weather to protect your candles in transit.
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Order Tracking
Once your order ships, you’ll receive a confirmation email with a **tracking number** so you can follow your package every step of the way.
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Lost or Damaged Packages
We take great care when packing your order, but if your package arrives **damaged**, please email us at [your support email] within **48 hours** with **photos of the packaging and damaged items** so we can make it right.
We will gladly issue a **refund or send a replacement**.
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Incorrect Address / Re-Shipping
Please double-check your shipping address before placing your order.
La Lumière is **not responsible for delays or reshipping fees due to incorrect or incomplete addresses**. If a package is returned to us due to an error in the address, the customer will be responsible for additional shipping costs to resend it.
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Return Policy
We take pride in the quality of our candles and inspect every product before it leaves our studio.
Due to the nature of our products, **all sales are final**.
If your item is **damaged in transit**, please contact our customer service team within **3 days of receiving your package**. Be sure to include **photos of the damage** and your order number so we can arrange a replacement or issue a refund.
Thank you for understanding and supporting our small-batch, handcrafted process.
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Questions?
We're here to help!
Feel free to reach out to us at **[your customer support email or phone number]** with any questions or special shipping requests.